Privacy Policy

Effective Date: August 12, 2025

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. This Privacy Policy may be updated from time to time. When we do, we will post the revised version with the updated date at the top of this page. Material changes will be communicated to you where required by law.

The Information We Collect

This notice applies to all information collected or submitted on the ThermalPaperDirect.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email Address
Credit/Debit Card Information
etc.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use email addresses to provide detailed information about your order (including order confirmation and tracking details). We may, from time to time, use the return email address to contact you with special, customer-only offers. These emails will always give you the opportunity to opt-out. You may also contact us at any time to opt-out either by phone, email, fax or mail. Please note that addresses in our database will never be used for any other purpose or shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Any data shared with trusted third-party service providers, including advertising platforms like Google, is done with user consent and in compliance with applicable privacy laws. Your data is never sold.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. We may disclose personal information if required to do so by law, in response to legal processes, or to protect our rights.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children's Privacy

Our site is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us at cs@thermalpaperdirect.com to have it removed.

How You Can Access or Correct Your Information

You can verify, update, or correct your information anytime by going to “Overview” under “My Account” on our website, or request to review the personal data we hold, how it’s used, and disclosed by contacting cs@thermalpaperdirect.com. You also have the right, where applicable, to access, correct, delete, restrict, or object to the processing of your personal information, and to withdraw consent.

Other Information We Collect

Mobile phone numbers - Thermal Paper Direct also collects mobile phone numbers voluntarily provided to us for SMS subscriptions. We may send text messages to notify customers about promotions, cart reminders and other marketing messages. Message and data rates may apply. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. (The thermalpaperdirect.com website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS.) You may opt-out at any time by texting STOP to +18669486043 or by clicking the unsubscribe link (where available) in any text message. Read our .

California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

Know what personal information we collect and how we use it
Access or delete your personal information
Correct inaccurate personal information
Opt out of the sale or sharing of your personal information
Limit the use of sensitive personal information (if applicable)
Not be discriminated against for exercising your privacy rights

Sharing limited personal information —such as browsing behavior or purchase interest—with trusted third-party service providers (like Google) may be considered a “sale” or “sharing” under California law, even though we have not, and will never, sell your information. You can manage your cookie and data-sharing preferences using the banner on our website.

How to contact us

Should you have other questions or concerns about these privacy policies, or would like to opt-out of sharing your information, send us an email at cs@thermalpaperdirect.com.

Any disputes arising from the use of the website will be resolved through arbitration in the state of Massachusetts.