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  Support and FAQ

Quite simply, we are here to guarantee your satisfaction-----meaning exactly that. You get a full product replacement or refund (less shipping charges) if you are not completely satisfied with the contents of your order. All paper rolls shipped to you are USA Made for premium quality and reliability. With a full stock of product lines for quick and convenient delivery, we are confident you'll appreciate our great service.

Our promise to you:
We know that loyalty is a hard earned reward -- one which our customer service team strives for everyday. It is our ongoing effort to find ways to offer you the best possible service and pricing. At ThermalPaperDirect, customers have come to expect nothing less.

  FAQ

Q: Is my personal information secure?
A: YES. Your information is absolutely secure. We use Thawte™ Certificate Encryption which encrypts all of your information, so no one, except us, can decipher it.
Q: Do you offer any type of guarantee?
A: YES. We offer a 100% satisfaction guarantee, meaning exactly that. You will receive a full product replacement or refund if you are not completely satisfied with your order (Please note that shipping charges are not refundable).
Q: Will my order be shipped in a timely manner?
A: YES. Through our streamlined system, over 99% of orders ship out the same day. In today's business climate we are more mindful than ever of the desire for fast turn around.
Q: Will I receive confirmation of my order?
A: YES. Within seconds of your order, we will send you an email confirming your order complete with the necessary details.
Q: Do you accept orders other than through the internet?
A: YES. In addition to the internet, we are more than happy to accept orders by phone, email and fax.
Q: Do you offer quantity discounts on bulk orders?
A: YES. It will be our pleasure to personally quote orders over 25 cases. Please contact us with your request.
Q: Do you offer custom printed logos or back print?
A: YES. Our specialty is assisting our clients through customization. Logos, coupons, promotions, return policies, terms & conditions, and custom back prints are all available. For more details feel free to contact us


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